Policies
Last updated: Feb 25, 2024

Links
How I operate
Returns and exchanges
Shipping rates
Privacy
Website analytics
Terms and conditions

How I operate as an independent brand
I don't offer refunds or returns, and here's why: The formulations are hand-blended and bottled-to-order. And as in independent brand that's self-funded, I've heavily invested in the development and in the quality of my products, procuring high-grade raw ingredients and materials, and since everything is produced in house everything is priced for long-term sustainability of my company, for the artists, photographers, partners that I collaborate with on projects, and for the retailers that showcase my products. So that we can all remain in business for a very long time. That said, feel welcome to reach out with any questions about a product before making a purchase via email at gdc@giuseppedecaria.com.

The formal policy begins below

Refunds and Exchanges
Last updated: Feb 25, 2024

All products are final sale with the exception(s) of the following policy: If you have a problem with your order or would like assistance in initiating the refund process, please contact me at gdc@giuseppedecaria.com

I do offer a refund or replacement only if the product is deemed defective or damaged by yours truly, Giuseppe de Caria. I will notify you of the approval or rejection of your refund via email.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within several business days

Defective/Damaged Products
Refunds for defective/damaged products are eligible for up to 14 calendar days from the day you receive your order and will be confirmed by your tracking number. We require your order number, details, and photos of the product in question.

Defects or damage resulting from accidents, neglect, or misuse are not covered by our Refund Policy.

Late or Missing Refunds
Refunds can take up to 10 business days to process. If you have not received a refund after 10 business days, please check your bank account again or contact your credit card company as it may take some time before your refund is officially posted.

If you have done all the steps above and still have not received your refund yet, please contact us at gdc@giuseppedecaria.com

Missing Product
If you are missing an item from your order, please provide details of the item in question along with an image of the invoice. We require the invoice from your order to validate what was sent in your parcel. Once confirmed by Giuseppe de Caria, a refund for the missing product will be processed. 

Shipping rates 
Last updated: Feb 25, 2024


We offer flat shipping rates for all orders across Canada.
Order value is calculated after all discounts and credits, before taxes 

 ProvinceRegular ShippingExpress Shipping
Ontario$21Not offered


Quebec

$21
Not offered
Rest of Canada$21Not Offered
Northern Territories$21Not Offered


Shipment Processing Time

All orders are processed within 2-3 business days. Orders are processed Monday to Friday except for statutory holidays.

You will receive a Shipment Confirmation email which includes your tracking number once your order has been shipped. 

If you have any questions or concerns about your package you can contact us at gdc@giuseppedecaria.com

Estimated Delivery Time
Province / TerritoryRegular ShippingExpress Shipping
ON2-3 business days1-2 business days
QC2-3 business days1-2 business days
AB, MB, NB, NS, PE, SK5-7 business days2-3 business days
BC, NL, NU5-9 business days2-4 business days
NT, YT8-13 business days3-7 business days

International Shipping

GiuseppeDeCaria.com currently only ships within supported regions in Canada.

Customs and Import Taxes

GiuseppeDecaria.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc).

Privacy

Keeping your visits here private and for your eyes only is very important to me. Your email or purchasing information is never shared with anyone. All transactions and emails are securely handled through my partners Hover, ConvertKit, Klavyio, Square Payment. And security-focused, continuous website monitoring through Flywheel/WP Engine Managed WordPress Hosting.

Website analytics

I've also chosen Fathom Analytics for my website analytics, which doesn't use cookies and complies with the GDPR, ePrivacy (including PECR), COPPA and CCPA. Using this privacy-friendly website analytics software, your IP address is only briefly processed, and I (Giuseppe de Caria) have no way of identifying you. As per the CCPA, your personal information is de-identified. You can read more about this on Fathom Analytics' website

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